LingoAce Payment Agreement – 1v1 Programs
Payment Policy
1.Our agreement with you is set forth in the Payment Policy set out below (the “Payment Policy”), which apply to each and all of our services provided to you regarding the payment and refund of the Services (“Services”).
2.Unless otherwise specified in this Payment Policy, the terms used herein shall have the same meaning given to them in the Terms and Conditions (“Terms and Conditions”) on https://www.lingoace.com (our “Website”).
3.This Payment Policy may be amended by us from time to time, which will take effect from the date the amendments posted on our Website or such other related links provided by our company. It is your responsibility to be aware of such changes.
4.In consideration of our company providing the Services to the student, the client shall pay the applicable fees, together with any other relevant taxes, including Value Added Tax (VAT), Sales Tax, or Goods & Services Tax (GST), that may be levied by the applicable governmental authorities from time to time.
5.We will charge corresponding payment processing fee for different payment methods. Our company will review the payment processing fee from time to time and may increase or decrease the payment processing fee that our company deems appropriate in its sole discretion.
6.Our company course fees will be reviewed from time to time and may be increased or decreased by such amount as our company, in its sole discretion, deems fit.
7.New clients and/or students undertake to pay the applicable course fees. Students cannot commence or start their official classes with our company whilst any fees are outstanding and unpaid.
8.Existing clients and/or students will not be allowed to attend their existing classes should any fee or payments be overdue. All outstanding fees must be settled in full before the student is able to resume lessons with our company.
Singapore Payment policy
9.Our company accepts payments made by any of the following online methods:
Major credit/debit cards (Visa / MasterCard / American Express / UnionPay)
WeChat Pay/Alipay
Bank transfers
Instant payments (PayNow)
Instalment - Atome
The United States Payment Policy
10.Our company accepts payments made by any of the following online methods:
Major credit/debit cards (Visa / MasterCard / American Express / UnionPay)
WeChat Pay/Alipay
ACH payments
Bank transfers
General Global Program Refund Policy
11.LingoAce Global Program’s Refund Policy can be found in Schedule A attached hereto. Unless otherwise specified in Schedule A or as separately agreed by you and our company, no refund of any product is permitted.
Instalment Refund Policy
12.Except as otherwise stated in Appendix A, no refunds will be given for customers who purchased packages via instalment plan.
Schedule A – Refund Policy
The Global Program’s Refund Policy shall apply to all Global Programs. Global Program are refundable at any time prior to their Lesson Expiry. Expired lessons are not refundable. Global Program refund amount is as following:
Refundable amount = (User purchase price – Number of consumed class points x Listed price per class – Offline gifting cost) x (1-3%)
All currency in USD unless otherwise stated.
“User purchase price” refers to the price user paid when they purchased the course package, excluding any payment processing fee.
Number of consumed class points does not include trial class credits.
Listed price per class means: For all packages sold before October 1, 2022: USD 15 or USD 30, as applicable, For all packages sold on or after October 1, 2022: the average class price of the relevant 1on1 Class, which is equal to the “user purchase price” divided by the number of class points in the package, excluding any gifted class points.
Offline gifting cost happens when users receive offline gift package mailed or given to them by LingoAce at the time of purchase. If user apply for refund, we will deduct offline gifting cost from the user's refundable amount.
There would be a 3% administration charge on the refundable amount.
Last revised on Jan. 18 2024.